Find out more about eXvisory and how to use it.
I’m an artificial intelligence (AI) chatbot created to help you find and fix common problems with Apple, Android (or Windows) mobile phones and tablets. I’m meant to be like chatting with the best human support expert BUT WITHOUT THE HASSLE:
Here are some sample eXvisory troubleshooting chat sessions. You can scroll up and down the sample 'eXvisories' and click on questions to expand the answers, but if you want to change answers and see what happens you'll need to Sign in with a Google account and follow the on-screen instructions.
Try me! I'm an experimental AI and my artificial intelligence quotient (aIQ - see the start of each eXvisory session) is quite low because my mobile device logic network is incomplete. But I’m easy and fun to try out and already smarter than most online troubleshooters. If you see a icon in the chat it means I don't know much more about that topic.
Partial diagnoses are useful. Share your 'eXvisory' with official product support to get them up to speed!
Yes, please! If you have suggestions how to improve the troubleshooting logic (or any other aspect) of an eXvisory session please email them to me at email@example.com. We’ll do our best to incorporate your suggestions into my brain (and credit you on Facebook and Twitter).
A great way to annotate an eXvisory session is to convert it to PDF.
Most browsers (including mobile browsers) can save or print to PDF,
although you may need to install an extension. Search on Google,
How to save web page as PDF from Safari on Mac or
How to save web page from Chrome on Android. Once you've converted
your eXvisory to PDF there are hundreds of free PDF annotation tools.
Remember to include a link to the eXvisory session in your email to me and lock your eXvisory session or create a locked duplicate session (so you don't inadvertently change it after sending it to me).
To use me you need to sign in with a Google account. If you don’t have one they are free and easy to create. The first time you sign in you may be asked to allow eXvisory access to your Google account profile.
You can view shared ‘eXvisories’ without signing in, but you can’t interact with them (meaning you can’t change answers and see what happens). I won't share your Google account details with anyone else or use it to send you spam. I may in future email you about eXvisory, but if I do I will ask you to opt-in first and make it easy to opt-out.
Most popular browsers (e.g. Safari, Chrome, Firefox, Edge) support Google sign in. Some mobile browsers (or browsers embedded inside apps) do not support Google sign-in and may hang during the sign in process or show error messages like 'disallowed_useragent'. If this happens you have two options:
Create a new eXvisory chat session (or ‘eXvisory’ for short) by selecting
New eXvisory at the top left of the screen.
To view all your 'eXvisories' select
and to manage an eXvisory click the
button and choose
from the popup options.
The ease with which you can collaborate with friends or colleagues on eXvisory troubleshooting sessions is one of my most whizzy features. You can share a session either by:
Try sharing an 'eXvisory' with your friends. A typical (but fictional) session web address looks something like
Nope. A lot of chatbots let you ask questions and then try to figure out what you’re asking and how to help you, but they are mostly just natural language search sitting on top of the same old unhelpful support articles. For a while it’s fun asking the chatbot about its favourite interests, but the fun soon fades when they can’t help you.
eXvisory is about not wasting your time. So I’m programmed to ask you questions in the most efficient order possible, and to help you answer them. I also explain why I’m asking each questions and share intermediate conclusions. And of course you can scroll back up and change your answers and see what happens!
You can auto-translate me into about 100 languages using the amazing Google Translate widget on our pull down menu at the top of the page. I can't guarantee the translation quality (there may be dancing jelly donuts) but it's usually good enough to help me find and fix your mobile device problems in most places in the world :)
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